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Customer Service email: support@shopderrickjaxn.zendesk.com

Customer Service Phone: 256-291-0458

**We cannot ensure customer inquiries via comment sections, DMs, Snapchat, and Facebook inboxes will be seen. Please use the above contact info for ALL inquiries. 

 At Shop Derrick Jaxn, your satisfaction is our priority. Please read the information below as some changes have recently been made. 

 

Please allow 6-10 business days to receive tracking number and shipping confirmation(mon-fri, excluding holidays), unless product description says differently. AFTER the 10th business day, if you have not received tracking info, please email us at support@shopderrickjaxn.zendesk.com so we can locate your order or reship it if it's not showing movement. 

Returns, Cancellations, and Exchanges

ALL SALES ARE FINAL UNLESS PRODUCT ARRIVES DAMAGED, OR INCORRECTLY SIZED

IF ITEM ARRIVES DAMAGED, PLEASE EMAIL US WITHIN 48 HOURS TO SCHEDULE ITEM EXCHANGE

SHOPDERRICKJAXN.COM IS NOT RESPONSIBLE FOR LOST PACKAGES IF YOUR PACKAGE STATES IT WAS DELIVERED. 

 

For any additional questions or to request changes to your order, please email us at support@shopderrickjaxn.zendesk.com and we will respond within 24-48 hours(excluding weekends). Due to high volume, multiple emails may not be replied to once initial email has been answered. 

 

 

 

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